Privacy commitment This website is owned and operated by Five Star Holidays. We are committed to safeguarding your privacy online. Please read this Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically. By using Five Star Holidays website, you consent to the data practices described in this statement.
Information collected If you wish to register to Five Star Holidays, we ask for some personal details. such as your e-mail address, name, home address and telephone number. (so we can speak to you should any problems arise with your accomodation booking).
Log files Every time someone visits our web site a log file is generated on our computer. This contains information such as the user's IP (Internet Protocol) address, how long that user spent on the site and which parts of it they looked at. We collect this information to help us diagnose problems and administer our systems, and to audit the use of our site (e.g. what part of the world users are connecting from, or what ISPs are being used).
We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we can and will attempt to use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.
Cookies This site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We use cookies in a variety of ways. For example:
We use cookies to recognise you when you visit our website, and to save you time when logging in. We also use them to keep track of your personal preferences so you don't have to keep reminding us of them.
Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. Unfortunately, if you choose to refuse our cookies, some parts of our service may be slower or not function properly.
Use and disclosure of personal information
Five Star Holidays does not sell, rent or lease its customer lists to third parties. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please contact us by telephone or Email us asking us to remove your details from our customer database.
If you contact us we may keep a record of that correspondence and incorporate the information it contains into our database. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your personal data as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.
How we protect information We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information. There are areas of our website where you may be asked to transmit credit card information in order to complete a purchase transaction or for verification purposes. Any time we ask for a credit card number, it will be transmitted in an encrypted format using industry-standard, SSL (secure socket layer) encryption.
How you can help us protect your information Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Email Newsletters Periodically we may send any special offers or discount codes for use on Five Star Holidays website. From time to time we need to send you site and service announcement updates.
Correction/Updating Personal Information If your personal information changes or if you no longer wishes to subscribe, we will endeavour to correct, update or remove the personal data provided to us as speedily as possible. This can be done by emailing us at
Contact Information Five Star Holidays welcomes your comments regarding this Privacy Statement. If you believe that Five Star Holidays has not adhered to this Statement, please contact Five Star Holidays at
. We will use commercially reasonable efforts to promptly determine and remedy the problem.