Your Holiday Contract & Financial Protection
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party, the terms of these booking conditions. The person making the booking accepts responsibility for paying for all the people on the booking and for keeping all members of the party advised of the booking details. A contract will exist as soon as we issue our reservation confirmation email. Please check its contents carefully and, in the event of a discrepancy, contact us immediately. These terms and conditions, together with all the other information in this brochure or website, form the basis of the contract between you and us. Your contract will be governed by English Law and the jurisdiction of the English Courts. If you have booked your holiday in Scotland or Northern Ireland, you may choose the law and jurisdiction of their local courts. Your contract is with Five Star Holidays. These conditions apply to all holidays taken between 1 January 2008 and 31 December 2009 inclusive. All the holidays in our brochure or website are sold subject to these booking conditions.

Booking
The holiday is arranged directly with Five Star Holidays, all correspondence will be sent to the client at the email address specified. All monies paid are held by Five Star Holidays.

Pricing
All prices quoted on this website are in US Dollars ($)

Payment/Deposit
A minimum deposit of 40% of the total holiday cost must be paid on completion of a booking.  However, the full amount is payable for all bookings made within 8 weeks of departure. If the booking is not accepted, the deposit will be refunded. In the event that the balance is not paid within 8 weeks of departure, we have the right to cancel your holiday and you will forfeit your deposit. Alteration or cancellation by a client of an accepted booking will be subject to the provision of Paragraphs 4, 5, 7 and 8 of these booking conditions.
Five Star Holidays reserves the right to pass on credit card charges for holiday balance payments.

Invoicing
Where applicable, approximately 10 weeks before departure, you will be sent a final invoice for the full amount, showing the balance payable. This amount must be forwarded to Five Star Holidays within 14 days of the invoice date.

If you change your booking –
Reservation Changes & Amendment Fees
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way - eg: accommodation type change, we will do our utmost to make these changes, but it will not always be possible. Any request for changes must be in writing by the person who made the booking. You will have to pay an administration charge of $50, plus any further costs we incur in making this alteration.
NB: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.

Inability to travel
If any booked person is prevented from travelling, Five Star Holidays will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting joint and several liability for full payment of the package price and the company’s charge for confirming the transfer and any additional costs arising from the transfer. Five Star Holidays must be given reasonable notice of the transfer request – at least 14 days prior to departure.

Cancellations
If you do not pay the balance of the holiday price by the due date, Five Star Holidays reserves the right to cancel the booking and retain your deposit. Should you wish to cancel your holiday arrangements, or any part of them, the person who made the booking must write or telephone Five Star Holidays as soon as possible with full details. Telephone calls must be confirmed in writing immediately bearing the signature of the person who booked the holiday.
Five Star Holidays will confirm the cancellation with a Cancellation Invoice. Please note that in order to cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell the accommodation and/or air components of your holiday, we make a Cancellation Charge on the scale shown in Paragraph 8.
The person who made the booking is responsible for paying the cancellation charges. The amount of the charge depends on when we receive your letter or telephone advice – the more notice you give, the less we will charge. NB: We strongly recommend that you have adequate TRAVEL INSURANCE including cancellation cover.

Cancellation Charges
If you cancel your holiday, cancellation charges are levied as follows (and apply where the balance of the price of the holiday is not paid by the date stipulated, but formal confirmation of cancellation has not been given in writing)
The period before departure in which cancellation notice is received:
         85 days or more before departure    50%
         84 to 64 days before departure        60%
         63 to 43 days before departure        70%
         42 to 29 days before departure        80%
         28 to 15 days before departure        90%
         14 days or less before departure    100%
These percentages refer to the total holiday price.
The deposit will always be forfeited in full. 

Cancellation or Changes by Five Star Holidays
Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. We will not cancel your travel arrangements less than eight weeks before your departure date, except for reasons of force majeure* or failure by you to pay the final balance.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure*, or if the holiday is cancelled because of unusual and unforeseeable circumstances beyond our control, we will pay compensation as detailed below:
          56 - 30 days before departure $100 per booking
          29 - 15 days before departure $150 per booking
          14 - 0 days before departure $200 per booking
* Force Majeure: This means unusual or unforeseeable circumstances beyond our control. Examples can include, but are not limited to war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions (actual or threatened), avalanche and unavoidable technical failure with transport. 

Brochure Description, Free Offers & Single Supplements
All information concerning the hotels, villas and resorts used by Five Star Holidays is continually checked to ensure that it is correct at the time of going to print. Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovation etc. If you are a single traveler, or your party consists of a number less than the accommodation sleeps, a supplement will be levied. This is because our contract is based on a price per room/apartment. 

Price Policy
Five Star Holidays makes the following Price Policy on all our holidays:
We reserve the right to alter the prices of any of the holidays shown in our brochure or website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Any currency conversion shown on this website is performed using Google Currency Conversion and should only be used for approximate conversion.

Brochure
Our brochures are prepared many months before the start of the holiday season to which they relate and any prices quoted in them are for guidance only. Five Star Holidays reserves the right to raise or lower its prices at any time before you book the holiday. If at the time of booking your holiday, the price has changed from that shown in a brochure, you will be told the revised price applicable to the holiday prior to the confirmation of your booking.

Special Requests
If you have any special requests that do not form part of the standard accommodation services as described on this website (for example dietary requirements, cots or room location) please let us know at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met. Further if the accommodation provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.

Indemnity 
When you book accommodation through Five Star Holidays, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.  Any costs incurred for drinks, food, telephone or any other extras are your sole responsibility and must be paid for upon checking out of the accommodation.

All-Inclusive
Please be aware, some resorts have a MANDATORY All-Inclusive program which all guests at the resort must pay for. An All-Inclusive program means that meals/beverages, activities, non-motorized water sports are included for an additional daily fee which is payable directly to the resort upon check in. All-Inclusive fees may be quoted either per person or per room on a daily basis. Please read the resort descriptions carefully.

Additional Costs
All additional costs associated with transportation to and from the resort, food/beverages or "All-Inclusive" programs, daily housekeeping (which may be available at the resort at an additional charge), room key deposits, any and all applicable taxes for these ancillary items, all personal expenses, gratuities, activities on and off the resort, telephone calls, movie rental, as well as any and all fees posted by a resort for the use of amenities, services or utilities at such resort are your sole responsibility and must be paid for by yourself in cash or by valid credit card directly to the property or supplier there, before or upon checkout.

Insurance 
We require that you and all members of your party have comprehensive holiday insurance covering medical emergencies and cancellations. This is your sole responsibility. 

Flights
It is solely your responsibility to arrange flights to and from the holiday destination. We will not be held liable for your failure to arrive at the holiday destination airport, nor for any costs or consequential loss incurred as a result of delays to, or cancellations of your flights. Any costs incurred as a result of your early or late arrival or departure are your sole responsibility.

Passports & Visas
All passengers must be in possession of a valid passport and, if necessary, a visa. It is your responsibility to meet the requirements of the countries you are visiting and we regret that we cannot accept any responsibility for costs incurred if you fail to be admitted to any country.

Health & Safety
Health formalities can change, and we recommend you visit your doctor well before travelling to obtain advice. Infrastructure and safety standards in many foreign countries are generally much lower than those to which we are accustomed in the UK, and you are advised to take extra care for your safety whilst travelling. For further information, see www.fco.gov.uk.

If you have a comlaint
Should you have any cause for complaint, you must immediately inform the relevant supplier (e.g. your hotelier, accommodation management company) or our resort representative (where applicable) who will endeavor to rectify the problem whilst you are on holiday. If this does not solve the problem, please telephone us on +44  845 643 9676. In the unlikely event that matters cannot be resolved to your satisfaction in the resort, please notify the Client Services Department, Five Star Holidays, 2 The Elms, Thame Road, Longwick, Bucks HP27 9SP within 28 days of your return.